LIRR to reduce ticket offices, eliminate onboard cash transactions

Trains Industry Newsletter
Get a weekly roundup of the industry news you need.
By signing up you may also receive occasional reader surveys and special offers from Trains magazine. View our privacy policy.
LIRR_Tickets_Spielman
Long Island Rail Road ticket agents work with passengers at New York's Penn Station. The LIRR will cut the number of stations with agents as of Jan. 1, 2020, while also ending cash ticket sales onboard trains.
Ralph Spielman

NEW YORK — The Long Island Rail Road will cut the number of stations with ticket agents as of Jan. 1, 2020, while also ending cash ticket sales aboard trains, the blog LIRR Today reported Monday.

The changes are part of the Metropolitan Transportation Authority’s comprehensive 2020 Preliminary Budget plan released in July. They are part of a three-year budget plan to address substantial expected deficits.

The cuts will leave less than 20 stations with ticket agents; as recently as 1996, there were 100 such locations. The plan is to eliminate seven ticket offices, of which five are currently part-time and two full-time; the stations involved have not been specified. The proposal also includes plans to reduce weekend hours at two additional stations, the number of agents on duty at Jamaica station, and use of a minimum number of agents at the Moynihan Station in New York, slated to open in 2021.

Crews will also no longer accept cash payments on board LIRR trains as of Jan. 1. Riders are increasingly using less cash to purchase tickets, opting to pay digitally through electronic transactions. Onboard payment will only be by electronic tickets, credit card, and debit card. Cash payment will remain an option at ticket windows or station vending machines.

The new policy will reduce back-office and ticket-remittance personnel, which will result in the closing of three additional offices. Staff changes will come through attrition or assignment to the Moynihan Station when it opens.  

The moves, expected to save over $1.5 million in personnel and office costs, will be voted on along with the rest of the 2020 budget at the MTA’s December 2019 board meeting.

NEWSWIRETrains News Wire

  • Previous Day
  • August 21, 2019
  • Next Day
Leave a Comment
Want to leave a comment?
Only registered members of TrainsMag.com are allowed to leave comments. Registration is FREE and only takes a couple minutes.

Login or Register now.
Please keep your feedback on-topic and respectful. Trains staffers reserve the right to edit or delete any comments.
0 COMMENTS
FREE DOWNLOAD

FREE DOWNLOAD

The Genesee & Wyoming 

Newsletter Sign-Up

By signing up you may also receive occasional reader surveys and special offers from Trains magazine.Please view our privacy policy
Subscribe Up To 58% off the newsstand price!
Subscribe To Trains Mag Today
+