Feds to CSX: Show us the numbers

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WASHINGTON — Railroading's top regulators say they now want more detailed information from CSX Transportation, up-front, before weekly calls regarding the railroad's performance.

Acting Surface Transportation Board Chair Ann Begeman wrote to CSX CEO E. Hunter Harrison in an Aug. 14 letter, and published online today, that the three members of the regulatory panel remain concerned about CSX's performance and customer service. Begeman writes that the latest letter is a follow-up to a recent phone call with Harrison and a letter from July 27.

"Since that time, it is not apparent to the board or interested stakeholders that service is improving," Begeman wrote.

The board recently requested that CSX officials participate in weekly conference calls with regulators to determine whether CSX was able to fulfill its obligation to shippers as a common carrier.

The Aug. 14 letter says CSX provided information was in "narrative form without reference to railroad data or service metrics."

Moving forward, Begeman and board members request that CSX provide numbers on:
  • Train performance
  • Car connection performance
  • Hump and major yard performance
  • Car ordering
  • Gateway/interchange performance
  • Last-mile performance
Board members also want to see detailed information on the number of locomotives and train crews in services, the re-crew rate for trains, and well as the weekly number of car delays, missed switches, and bad ordered cars.

A CSX representative did not immediately return an emailed request for comment.

Read the STB letter online.

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